Shipping and Returns

Domestic Shipping
Once you’ve placed an order for apparel and/or accessories, our goal is to get your order out the door within 24-48 hours (with the exception of orders placed on Saturdays). 
All of our products are shipped with USPS Priority or First Class Mail.  Generally, domestic orders are received 1-4 days after receiving your tracking number.
We will issue you a tracking number once your package has been boxed and shipped. While you will receive the tracking number immediately, that does not mean you will be able to track your package immediately. You must wait until your package is scanned in by the Postal Service.
Domestic Surfboard Shipping 
R-Series Surfboards ship out in the order in which we receive them.  We’ll send you tracking once your board has shipped, but our goal is to get your R-Series surfboard shipped out within one week of your order date. 
Fiberglass Surfboards typically take 7-10 business days to ship.  In order to ensure your surfboard arrives safely, we wrap your board and build a custom box to protect it in transit.  Boxed surfboards are shipped on Tuesdays and Fridays.  We will email you to coordinate the shipment of your surfboard. Once your surfboard arrives, inspect the surfboard before immediately to ensure no damages occurred in transit.  If your surfboard arrives damaged due to shipping, please contact the shipping company directly to start claims process. Then contact us at info@almondsurfboards.com or at (949) 270-6604 with your order info and shipper claim # and we will work with you on a resolution.
International Shipping
All international apparel/accessory orders are sent via USPS International Priority Mail or FedEx International Ground. We cannot suggest a delivery time as it varies from country to country. All international packages are trackable once they are scanned by the shipping carrier.
International Surfboard Shipping 
To request a custom shipping quote for an R-Series surfboard or Fiberglass, please email info@almondsurfboards.com and we’ll do our best to find an affordable international shipping option.  All international surfboard shipments typically take 7-10 days to ship out.   International surfboard orders are shipped on Tuesdays and Fridays. 
In order to ensure your surfboard arrives safely, we wrap your board and build a custom box to protect it in transit.  We will email you to coordinate the shipment of your surfboard.
Returns 
All merchandise—with the exception of surfboards —may be returned within 30 days. 
When making a return in-store, please bring your order number and the items you wish to return.  Unfortunately, no returns will be accepted after 30 days.
For returns by mail, we recommend that you use your own trackable and insured shipping method for return shipments. Please mail your return to the following address:

 

Almond Surfboards
Attn: Returns 
1720 Santa Ana Ave, Suite A
Costa Mesa, CA 92627
Order # ________________

 

Please allow approximately 1–2 weeks for processing. Additional processing delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).
Almond Surfboards is not responsible for shipping fees or lost returns. Please obtain a tracking number for your records.
Exchanges
When making an exchange in-store, please bring your order number and the items you wish to exchange. We accept exchanges in store within 30 days of your purchase.
If you are making an exchange by mail, please provide us with the exchange information, and include it in your shipment. 
If you are making an exchange for the same item in a different size or color, you will not be charged for reshipment of the item to you. 
If you are making an exchange for a different item, an additional shipping fee will be applied to your new order.
Refund Process
Most returns will process in approximately 1–2 weeks, depending on your method of return. Additional processing delays may occur.
A refund will then be credited back to your original method of payment, and will post approximately two days after the processing date. 
Gift card purchases will be refunded in the form of another gift card.
For more information, please email us at: info@almondsurfboards.com